Privacy Policy
At Övie Health Group (“we,” “our,” or “Övie”), protecting the privacy and security of your personal information is a top priority. This Privacy Policy explains how we collect, use, store, and share personal and health information when you use our web portal and other services (the “Services”), including telehealth consultations and prescription management. This policy applies to both patients (“Patient Users”) and licensed providers (“Provider Users”) who access or interact with our platform.
INFORMATION WE COLLECT
1. Personal Information
We may collect identifying information such as your name, date of birth, email address, phone number, and other contact details. For Provider Users, this information helps establish accounts and provide secure access to the Services. For Patient Users, it allows us to deliver healthcare services safely and securely.
2. Health Information
For Patient Users, we collect medical details including diagnoses, treatment history, allergies, symptoms, and medication information necessary to provide clinical care. This data is considered Protected Health Information (“PHI”) and is handled in accordance with HIPAA and applicable state laws.
3. Payment and Billing Data
If you make payments through our Services, we collect financial information such as billing name, billing address, and payment method. This information is used solely for payment processing and accounting purposes.
4. Technical and Usage Data
We automatically collect information about your device, browser, IP address, and interaction with the platform. This helps us maintain security, improve functionality, and provide a better user experience. Cookies and similar technologies are used to facilitate login, remember preferences, and support platform analytics.
HOW WE USE AND SHARE YOUR INFORMATION
We use your information:
◉ To deliver healthcare services and manage patient care.
◉ To maintain and secure accounts for Provider and Patient Users.
◉ To process payments and billing.
◉ For credentialing, peer review, and staff training purposes.
◉ To bill you, your insurance, or other payors for healthcare services.
◉ For audits, quality assurance, utilization reviews, and compliance monitoring.
◉ To communicate important updates about the platform or services.
◉ To comply with legal obligations, including law enforcement or regulatory requests.
◉ To improve and enhance our Services, including platform functionality and security.
◉ To provide reminders about appointments, prescription refills, and follow-up care.
◉ To inform you of treatment alternatives, preventive care options, or health-related programs.
◉ To share information with vendors who support platform operations under strict confidentiality agreements.
◉ To share information electronically with other healthcare providers involved in your care.
◉ In connection with mergers, acquisitions, or other corporate transactions.
DATA SECURITY AND RETENTION
We implement administrative, physical, and technical safeguards to protect your data. Despite our efforts, no transmission over the internet is fully secure, and you use the platform at your own risk.
We retain personal information only as long as necessary to provide the Services, meet legal requirements, or resolve disputes. Once no longer required, data is securely deleted or anonymized.
YOUR RIGHTS
Depending on applicable laws, you may:
◉ Access your personal data.
◉ Request corrections or updates.
◉ Request deletion or restriction of processing.
◉ Object to certain uses of your data, including marketing.
◉ Receive a copy of your data in a machine-readable format.
◉ Lodge complaints with relevant authorities.
To exercise your rights, contact info@oviehealthgroup.com.
Any concerns about legal compliance or PHI may be reported to legal@oviehealthgroup.com.
COOKIES AND TRACKING TECHNOLOGIES
Cookies and similar tools help us remember preferences, support login, and analyze usage. You may disable cookies in your browser, though some platform features may be limited as a result.
THIRD-PARTY LINKS
Our Services may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
CHILDREN'S POLICY
Our Services are not intended for individuals under 18. If we learn we have collected data from minors, we will promptly delete it.
UPDATES TO THE POLICY
We may revise this Privacy Policy from time to time. Changes will be posted on our website, and continued use of the Services constitutes acceptance of the revised terms.
CONTACT US
For questions, concerns, or requests related to privacy, please contact us:
General inquiries: info@oviehealthgroup.com
Legal/PHI concerns: legal@oviehealthgroup.com